Due to the consumable nature of our products, we do not accept returns, except under extraordinary circumstances such as damage during transit.

Returns Due to Transit Damage:

  • In the rare event that your product arrives damaged, please contact us within 2 days of receiving the order.
  • Email us at [email protected] with your order number, a description of the damage, and clear photographs of the damaged product and packaging.
  • Upon verification, we will provide instructions on returning the damaged product or provide 100 % refund of the damaged order value.

Refund Process:

  • Refunds will be processed within 7 working days of receiving and inspecting the returned product.
  • We will refund the purchase amount to the original method of payment.

Non-Returnable Items:

  • Due to the nature of our products, we cannot accept returns for products that have been opened or used.

Refunds for undelivered products:

  • If, for any reason, the product is undelivered within the stipulated time frame by the courier service, customers are eligible for a 100% refund.
  • Please notify us at [email protected] or call to our customer care no. if your order is undelivered within the expected time.
  • Refunds for undelivered orders will be processed promptly, and the 100% amount will be refunded to the original method of payment within 7 days.

Contact Information: Please note that this return policy is applicable only for products purchased directly from vertru.in. If you have purchased our products from a third-party retailer, please refer to their return policy.
Vertru LLP reserves the right to update or modify this policy at any time without prior notice. It is advisable to review our Return & Refund policy periodically for any changes.