Cancellation of Orders:

  • Customers can cancel an order within 12 hours of placing it on our website.
  • To cancel an order, please send an email to [email protected] with your order number and cancellation request.

Refund for Cancelled Orders:

  • If the cancellation request is received within the stipulated time frame, a full refund will be processed.
  • Refunds will be credited to the original method of payment.

Cancellation After Shipping:

  • It is not possible to cancel orders, once they are dispatched.
  • In such cases, customers can reach out to us by calling or writing to [email protected]. If valid reasons exist, we will accept cancellations, but we will collect to-and-fro shipping charges, and the balance amount will be refunded to the original method of payment.

Contact Information: For any concerns or queries, please contact our customer care team at [email protected] or call the Customer care number provided on our website. Our team is here to assist you and ensure your satisfaction.

Vertru LLP reserves the right to update or modify this policy at any time without prior notice. It is advisable to review our Cancellation policy periodically for any changes.